It's not a bug … It's a convenience issue

Yahoo! Flickr Rant

Jan 15

I hate just plain ranting but I can’t stop myself on this one.

I have internet through AT&T U-Verse. Prior to this coming February all subscribers received a free upgrade to Flickr Pro. This increases the maximum upload thresholds adds services like more photo collections/sets, etc. I have used this service extensively for my photo organizing.

This December I read that in an effort to cut cost AT&T would be discontinuing this offer for a free Flickr Pro account. I debated it and decided that I would pay the upgrade fee myself. So I went to the Flickr site and it gave me a message stating my account would expire in February but if I upgrade today then I will receive 2+ months free until that expiration date then my 1 year would kick in.

Instead of buying immediately I asked a family member to gift me a Flickr subscription for Christmas. On Christmas Eve I received the gift code and entered it to my Flickr account. First thing I notice is that the 1 year took effect that second, so my account showed that it would expire 12/24/09!

You can imagine I was quite disappointed to find that the subscription took effect instantly rather then when my current service would expire.

I emailed Flickr support to ask for an account credit. Please read their reply (minus agent’s name).

Hello,

Thank you for contacting Yahoo! Billing.

I understand you are contacting us regarding your Yahoo! Flickr Pro gift
subscription.

Unfortunately, we cannot issue the two months free as your subscription
is a gift and you have not paid for services.

I do apologize for any inconvenience this may have caused.

Thank you again for contacting Yahoo! Billing. If we can provide you
with any further information, please reply to this email.

“You have not paid for services” ?!?!?! What? I stole this? I got it for free? No it was paid at the same rate as any other customer.

Needless to say I have sent a follow-up email expressing my disappointment with their decision and reply.

See Comments for updates from me.

iTunes is driving me nuts!

Nov 6

Posted by Ryan in Rant, Software | No Comments

I’ve never been the biggest Apple fan so my friends won’t find this rant to be too much of a surprise. I use an IBM Thinkpad w/ 2.1GHz mobile processor + 2GB ram. I recently upgraded from Server 2003 (basically XP) to Server 2008 (basically Vista) just to give it a try. Since the upgrade I have not been able to get iTunes to playback music without stuttering!

Before the upgrade I remember I had iTunes do this before. I don’t remember the solution but I do remember that I almost always ignore when new versions come out because I fear that they would bring the stutter back.

So when I upgraded to Vista of course I reinstalled iTunes and grabbed the latest version (8.0.1). I have a consistent stutter when I play music now. I tried the suggestions of many others in the net (http://www.onemanblogs.co.uk/index.php/archives/2006/12/06/how-to-fix-itunes-stutter) but to no avail. I also tried downgrading to the last 7 release but no luck. This just stinks. Makes me wish that I didn’t have half of my music tied up with Apple’s DRM so that I could use a different media player.

Just for the record, Windows Media Player and other players can play my mp3s with no stutter.

The stutter does not seem to have a bearing on CPU usage. Even if iTunes is the only thing going, and I give iTunes higher priority I still get stutter. I hope that a new version with a fix comes out soon or that someone can point me to a working fix!

PS: Some day when I have time to make a long post not during working hours I’ll give a good detailed review of my OS transition.

First good real world use of RFID

Jul 30

Posted by Ryan in Cool stuff | 2 Comments

So I was at Six Flags Hurricane Harbor a couple weeks ago and found what I believe is the first decent real world application of RFID. Maybe that’s a slight exaggeration but I like this application.

RFID Crash Course… Skip me if you know what RFID is.

RFID of course stands for radio frequency identification. RFID tags are small transponders (usually passive) that harvest energy from a received radio signal to in turn transmit their own response. This allows the tag to be extremely small and lightweight because it does not need a battery to function. The response sent by every tag can be tweaked so that each tag has its own ID number. The ID number serves as input to a computer system and the computer can perform processing based upon that ID number.

If you’re still confused try taking a look at the wikipedia article.

The Hurricane Harbor setup

This year Hurricane Harbor installed a new set of lockers throughout the whole park. These lockers are for rent for a day ($10-$16). The goal of course is that you can store sunscreen and such in the locker and come back periodically. Previously park customers received a physical key when they paid for a locker. Of course, Hurricane Harbor wants their key back so they also required a deposit from you that they would refund if you return the key. These keys were a pain and I’m sure many got lost.

This year Hurricane Harbor’s lockers use RFID bracelets instead of keys. In the lower two pictures you see our bracelet. The underside shows the circuit that comprises the RFID tag. These are light, thin, waterproof and flexible so they are of little discomfort to the wearer. Best of all each of these bracelets is cheap so Hurricane Harbor doesn’t want them back! No more locker deposit.

RFID bracelet top

RFID bracelet bottom

The System

The system flowed pretty smoothly from a consumer point of view. The biggest hassle was a 10 minute line to pay and receive a bracelet at the beginning of the day. The bracelet giving process itself is quick but everybody paying with credit cards is slow. So when you pay you are given a bracelet of color that represents which lockers you can use. Each color corresponds to a size of locker. Once you have the bracelet they instruct you to go to the lockers and follow the instructions there.

At the lockers we found an electronic screen and an emblem that says “hold bracelet here”, The screen read something to the effect of “scan bracelet” or “All full”. All full of course means go look for another set of lockers if you haven’t already received one. In order to receive your locker for the day you just look for a unit that doesn’t say “all full” and then you swipe your bracelet. After a moment the screen displays a message to say “Your locker is … xyz”. And if you look at locker number XYZ its door just flung open. How cool!

So anytime you want to return to your locker you just go to the screen for your unit and swipe you bracelet at the reader. Then your locker door will fling open.

And what kind of person would I be if I didn’t give you a link to the datasheet?

Praise

Me being a geek I really liked this system. I felt like it was a good use for the technology. And before someone points out that I’m ignoring car “toll tag” and “ez pass” systems I’ll tell you why this is different. The car/toll systems use a much larger unit meant for scanning from much larger ranges. This was indeed a great use for RFID. However, the passive, thin, light and cheap variety of RFID has been the source of many empty promises to consumers about how this technology can change their lives. I’m excited to see the locker application pop up because it is a fufulled promise. Thank you SmarteCarte and Six Flags Hurricane Harbor.

Ooops. I just thought of another good succesful application of this type of RFID. Pet “microchips” to identify lost pets. I like that application too. I had my dog microchipped when she was a pup.